Address Key Issues
Participants will learn how to add unique value in their roles to become indispensable in their functions
Be on top of your game
Gain A Full Understanding
Learn many practical tricks to improve day to day workflow and communication
Key Takeaways
Develop the problem-solving capacity to enhance your ability to manage your image and your manager
Gain an extensive overview of the different aspects of organisational functioning
Enhancing and integrating the essential key success factors to become a world-class assistant. This course is a powerful stepping stone to becoming an effective 2IC.
IN JUST 3 DAYS YOU WILL:
- Understand the changing role of a PA/ES in a modern Organisation
- Complete Realistic Self Evaluation in the light of Global Best Practice, providing insight into Improvement Opportunities
- Understand and use the impact of electronic communication to your advantage
- Develop the skills to actively participate in a service-focused organisation
- Be able to manage difficult internal and external customers
- Understand how to influencing others with effective sales strategies and negotiation skills
- Understand your role in Social Media within the organisation
- Develop the confidence to create and deliver Powerful Persuasive Presentations
- Develop an overview of financial factors in an organisation
- Acquire the skills for essential strategic thinking and Managing Budgets
- Develop the skills to Delegate effectively
- Understand the do’s and don’t’s of Project Management
- Manage timelines effectively
- Develop latent creativity to foster innovation
- Learn practical problem-solving techniques
- Gain practical ideas on how to Manage your manager/s
- Manage unrealistic expectations
- Learn to deal with time and deadlines in a calm and pro-active way
- Get to know yourself and manage your triggers effectively
- Create a strategy for managing your personal stress
- Know how to reduce the impact your managers’ stress has on you
MEET YOUR TRAINER
Our Expert blends her understanding of human dynamics with a practical perspective of the needs of organisations. During the span of her 20+ years’ career, she has worked as facilitator, coach, and consultant in more than 26 countries, helping organisations and individuals to develop. More recently she has provided management consulting in nine countries supporting an international organisation through an extensive internal restructure.
Recent clients include Enel Green Power, Indigo Airlines, Brunei Investment Agency, Emirates MBD, SKKMigas, WLH, South African Reserve bank, Multichoice, BMW, Mercedes Benz, The South African Government, Transnet, ESKOM, Billcare and ABSA among many others.
Our expert holds a Ph.D. in Transpersonal Counseling.
Organisations that will benefit:
- All Forward Thinking Companies
Who will attend:
- Personal Assistants
- Executive Secretaries
- Admin Managers
- Office Secretaries
COURSE AGENDA
Day 1: Establishing yourself in your role by developing essential skills ⇓
- Clarifying the expectations of a PA/EA in a new world
- Assessing your contribution by using the HPO SCORES model
- Self-assessment – SWOT
- Detailed self-assessment evaluation of leadership skills in the light of global best practice
- Modern business writing
- CRM, Sales, and Marketing
- Create a Service Web Diagram and analyse the quality of your work relationships
- Dealing with difficult customers – internal and external – a step-by-step approach
- The art of influence
- The Secrets of Effective Negotiation at all levels
- Social Media Revolution – Video
- Winning Presentations
- Case study: Using the skills of marketing to develop a winning presentation
Day 2: Developing a strategic approach to leadership, finances, project management and innovation ⇓
- Strategy and Finance
- The 5 golden rules to Financial Business Success
- Leadership and Human Resource Management
- The Situational Leadership Model
- Case Study: Applying the situational leadership model to specific individuals
- Task Maturity and Delegation
- Motivation and Performance
- Applying forced ranking in HRM
- Project and Event Management
- Case Study: Risk analysis for Project and Event Management
- Managing the Project Team with Confidence
- Exercise: Planning fool proof Time-lines
Day 3: Managing your manager, your relationships, your time and stress by developing effective EQ ⇓
- Problem Solving and Innovation
- The 6 steps problem-solving model
- Group problem-solving techniques
- Using the Six Thinking Hats for Problem Solving
- Managing your Manager
- Time Management and Prioritisation
- Beating the procrastination dragon – Video
- Case Study: Effective negotiation with a more senior role player
- Timesavers and wasters
- Emotional Intelligence
- Managing conflict with effective assertive confrontation
- Stress Management
- Transforming your stress profile
For further information please call: +44 (0)1372 308547
or click on the brochure tab below
“Presented very well with real-life stories for motivation.”
- Past Client
“The training exceeded my expectation. It was very informative and I learned a lot. The course was excellent and the presenter was spot on.”
- Past Client
"Excellent gained so much in terms of skills and practical tips."
- Past Client
"I loved the course, very informative. I thoroughly enjoyed this course and the way you approached each topic with us and got us involved. My attention was captured from the beginning."
- Past Client
