Managing People, Conflict Management and Dealing with Difficult Conversations
Address Key Issues
Develop the Spiritual and Emotional Intelligence to handle difficult interpersonal and organisational challenges effectively
Gain A Full Understanding
Learn techniques to effectively influence the attitude and behaviour of others
Key Takeaways
Develop a culture of constructive conflict management within your team
Learn to express unpopular opinions in a positive and inspiriting way
Challenging times call for highly developed people management skills. This workshop enhances your ability to manage difficult people, conversations, conflicts, and situations.
IN JUST 3 DAYS YOU WILL:
- Understand how Covid-19 impacts the role of leaders
- Be able to develop & contribute to an emotionally intelligent workplace culture
- Exercise effective Communication Techniques
- Develop confidence to handle performance issues
- Be able to develop inspired, motivated collaborative teams
- Overcome fear of providing honest & candid feedback
- Learn to channel energy & enthusiasm to motivate
- Recognise Strengths and Developing Potential
- Develop an understanding of organisational conflict
- Identify your personal EQ strengths and weaknesses and identify improvement opportunities
- Temper negative responses
- Understand how your emotions affect your thoughts and actions
- Deal with tension & conflict more constructively
- Develop strategies for dealing with fear-based responses in an effective way
- Deal with the fight or flight response confidently
- Discover situationally appropriate conflict responses in different management situations
- Influence others without becoming overbearing or backing down
- Learn to create inclusion in diverse teams to enhance inclusion
- Understand how to create a climate conducive to challenging conversations
- Deal with defensiveness, forcefulness and/or high emotions in ourselves and others when tackling sticky issues
- Develop practical skills for handling difficult discussions with confidence
- Overcome avoidance of difficult discussions
- Manage your own emotions to ensure a constructive outcome
- Learn to create a common ground where none seems to exist
- Achieve the results you want through the use of defined tools and techniques
MEET YOUR TRAINER
Our Expert blends her understanding of human dynamics with a practical perspective of the needs of organisations. During the span of her 20+ years’ career, she has worked as facilitator, coach, and consultant in more than 26 countries, helping organisations and individuals to develop. More recently she has provided management consulting in nine countries supporting an international organisation through an extensive internal restructure.
Recent clients include Enel Green Power, Indigo Airlines, Brunei Investment Agency, Emirates MBD, SKKMigas, WLH, South African Reserve bank, Multichoice, BMW, Mercedes Benz, The South African Government, Transnet, ESKOM, Billcare and ABSA among many others.
Our expert holds a Ph.D. in Transpersonal Counseling.
Organisations that will benefit:
- All Forward Thinking Companies
Who will attend:
- Middle/Senior Managers
- Department Heads
- Executives
- Leaders
- Organisational Development Practitioners
- People Management Practitioners
COURSE AGENDA
Day 1: People management in challenging times ⇓
- The New Organisation
- Understanding the paradigm shift – Global Trends
- Assessing your management contribution in relation to Global Trends
- Case Study – Organisational barriers to Effective Conflict Management
- Case Study – Working with Situational Leadership
- The New Leader
- Identify your own People Management Style – Activity
- Critical Management Skills
- Managing Winning Teams
- Determine the appropriate Delegation Style for different Team Members and Situations
- Motivation and Inspiration: The Power of Feedback
- Learn how to effectively hold people accountable
Day 2: Managing individual and organisational conflict effectively ⇓
- Understanding Conflict In Organisations
- Understanding the common barriers to effective conflict resolution
- The 3 different types of organisational conflict and how they may be affecting your performance
- Emotional Intelligence Skills for Managing Conflict
- Using Self Awareness to Build Trust and Credibility
- Understanding the role of Social Awareness and Empathy
- The role of the nervous system in Managing Conflict
- Unleashing the Power of EQ through understanding your Neurology
- Conflict case studies – Contextualise EQ as an essential skill
- Understanding Self Regulation and the role of the amygdala in Conflict Situations
- Meditation and Mindfulness benefits in conflict situations
- Your Conflict Style and the Impact it has
- Is win-win the only option?
- Developing the ability to assess the correct style to use in different management situations
- Different Behaviour Styles in Difficult Discussions
Day 3: Dealing with difficult conversations: A Practical Approach ⇓
- Managing Difficult Conversations by developing Social Competency
- Complete the Social Style questionnaire to identify your Social Competency
- Case Study – Dealing with difficult people and discussions: A Practical Approach
- The impact of stress on difficult discussions
- The role of mirror neurons
- Understanding and overcoming primitive physiological impulses– fight, flight or freeze
- Essential Difficult Conversation Skills
- Developing the correct attitude
- Using the Self-Awareness model to manage discussions
- The power of finding Common Ground
- Techniques to “get back to the facts”
- How to turn “villains” into humans
- Communicating Persuasively in Difficult Discussions
- The impact of Plato’s theory of modern communication
- Understanding the impact of research findings on your persuasive skills
For further information please call: +44 (0)1372 308547
or click on the brochure tab below
“Very informative – helpful in work and personal life. It was life-changing.”
- Past Client
“The trainer is phenomenal and is able to impart the material in an incredible manner!”
- Past Client
"Very Interesting and helped me to make decisions in my life that will be meaningful for myself and my community as well. I was just amazed by the way the trainer has the genius of making things so interesting. I found all very informative."
- Past Client
"Mind-blowing. The examples used were appropriate and interesting. The presenter was very knowledgeable. Excellent course will recommend to other people."
- Past Client
